Terms and conditions

These terms are applicable to all reservations, bookings and agreements for accommodation of any kind made by (“the Customer “) and Access Accommodation. Once a booking has been made, a contract exists between the Customer and Access Accommodation and requesting a booking by the Customer indicates acceptance of these Terms and Conditions by the Customer.

Guests will be asked for full payment of the balance for the first 30 day booking invoice prior to check in via bank transfer. Guests will also be asked to pay a Security Deposit when booking is made by payment of bacs transfer.

Cancellation of a reservation will be effective only from the time of receipt. Cancellations must be made by e-mail. If you do not receive confirmation, then your cancellation may not have been received. It is the Customer’s responsibility to ensure proper receipt of their cancellation.We strongly recommend that all Customers obtain appropriate travel and personal insurance cover.

1. Security Deposit paid are non refundable, they will be used as credit against the unpaid bookings. The remaining booking invoices will become due upon cancellation and are to be paid in full.
2. Cancellations must be received by email before 12 noon (local time) at least two days before the arrival date, to admin@accessaccommodation.online.
3. If a customer fails to arrive or tries to cancel within 48 hours of their due arrival time – they are treated as a “No Show” and the full amount will be charged and is non-refundable..
4. The Customer agrees that the above cancellation charges are a fair and genuine estimate of the loss it we would incur on the cancellation of a booking.

If a Customer wishes to alter their booking (e.g. change the dates of stay or the accommodation requested), we cannot guarantee that it will be able to do so and it accepts no liability for any loss, damage or additional expense that may be incurred in these circumstances.

Photographic identification will be required on check in. Apartments sleep only the guest listed on the booking. Extra guests will not be permitted.

Please be advised that only ONE payment can be made in respect of the apartment security deposit, which will be the responsibility of the lead guest. Security deposits are payable via bank transfer. Please note cash deposits are not possible.
The payment will be used to cover incidental items including, but not limited to,breakages, damage to property, additional cleaning costs due to the apartment being left in an unacceptable state, excessive electricity usage, and breaches to regulations such as smoking in the apartments or causing disturbance of other guests enjoyment of the property.

Security Deposits may also be used by management in the event of unauthorised extra guests using the apartment and facilities. If disturbance to other guests has occurred or any damage to the property, the cost to us will be retained from the Security Deposit, and only the remaining balance returned to the Customer.If this cost exceeds the value of the Security Deposit, the Customer agrees to indemnify us for the damage, additional cleaning costs or other charges and agrees to pay all costs of recovery including all legal costs, and other expenses.

Return of Keys: Customers must comply with our rules for checking-in and checking-out. Unless otherwise agreed in advance, apartments will usually be made available from 3:00 pm on the day of arrival. Unless otherwise agreed in advance, all apartments must be vacated and all keys returned by 11:00 am on the day of departure. By prior arrangement late checkouts can be arranged for the date of departure. A late check-out surcharge of £10 per hour will apply depending on the time of departure. An additional night’s accommodation will apply to all check-outs after 3:00 pm.

Should keys,fobs or access cards be lost or stolen or where the Customer fails to checkout by 3:00 pm on the date of departure without prior approval, the Customer will be liable for the full cost of an emergency locksmith plus any replacement fobs required for operating entrance doors. In the case of the above Access Accomodation reserve the right to remove a guest’s belongings from the apartment and accept no liability for the loss or damage of these items.A fee of £20 will be charged for keys or fobs not returned within 24 hours of the departure date and it is agreed by the Customer that Access Accommodation at its discretion may deduct it from the Security Deposit.

All of our studio suites come fully furnished and include a kitchen equipped with appliances. Food or drinks are not provided as part of the product offering. No linen / toiletries are supplied to the rooms and guests are reminded to bring their own. No items maybe removed from the rooms. All prices quoted are inclusive of cable TV and Internet. Each studio suite is allocated an electricity allowance and excessive use of electricity will result in a surcharge being applied to your bill. Please ensure that all appliances, lighting, heating, hot water etc are turned off unless required.

Unless negligence by the Operator is established by an independent body or a Court of law, the Operator will not be held liable for injury to person, loss of, or damage to any property of any Customer or person staying at or visiting the apartments and or its general facilities and area.The Operator does not provide insurance for personal effects. Vehicles parked in the Operator’s car-parks are done so at the risk of the Customer. Personal belongings kept in apartment are at the Customers risk and the Operator does not take responsibility for any loss or theft.We strongly recommend that guests make their own arrangements for travel & motor insurances to cover any such losses .

The Customer is responsible for taking reasonable care of room and its contents while staying with us. The studio suite and all equipment, furniture etc. must be left clean and tidy at the end of your stay, or charges may be applied. Customers are reminded to lock your rooms and close all doors and windows when leaving your room. Except in the case of normal wear and tear you are responsible for any damage to the apartment or its contents during your stay which has occurred due to the negligence,willful default or irresponsible behaviour on the part of yourself or those occupying the apartment or their guests. Any damage must be reported to Management without delay.

The use of any Access Accomodation Property for the purpose of conducting business of any kind, without the consent of Management is expressly forbidden. The Customer shall do nothing in the accommodation which is a breach of the law. The Customer shall not at any stage cause a nuisance of any kind or behave in an anti-social manner to fellow guests or staff members.

Access Accomodation grants the use of its property solely for appropriate, legal,personal use. Access Accomodation expressly forbids entry to its property to any persons other than those listed under the relevant booking. Access Accomodation and the Customer agree that no tenancy rights accrue as a result of the usage of property. The Customer is not allowed to re-let/sublet the apartment to any other third party.

Access Accomodation reserve the right to refuse a Customer entry and accommodation if, on arrival Management reasonably considers that the guest is under the influence of drink or drugs, or is behaving in a threatening, abusive or otherwise unacceptable manner. Access Accomodation operates a strict No-Party policy.

The maximum number of people per apartment is 2 and should not be exceeded, noise levels must not cause a disturbance to other guests. Guests shall comply with all reasonable rules and procedures in effect at the property,including but not limited to health and safety and security procedures and requirements as to registration.

If during the course of a stay, we receive serious complaints about the Customer or the Customer is behaving in a manner detrimental to the enjoyment of other customers or their guests, or the Customer is in breach of the Terms and Conditions, we reserve the right to terminate the Customers stay without notice and without any obligation to refund any monies.

We are by law a non-smoking properties. A charge of £50 per night will be applied in the event smoking has occurred in your room.
Use of candles or any naked flames in the apartments are strictly prohibited .

The Management and its authorised personnel may at any time access your room for the purpose of inspection, and to carry out repair or maintenance work.

Access Accommodation warrants to use all reasonable efforts to ensure that the Customer’s chosen accommodation is properly arranged and is of a good standard. If not happy the Customer should immediately notify us, and in any event no later than 12 hours after your arrival.

Guests under the age of 18 years must be supervised by adults at all times. Children under the age of 2 are free and do not count as occupants. This is however dependent on suitable apartment availability and all local fire regulations.All children over the age of two are regarded as adults when determining occupants of an apartment.

No pets, of any kind, are allowed in the apartments with the exception of service dogs.

These terms and conditions shall be interpreted under Scottish law except as otherwise provided by convention or applicable law and shall be subject to the jurisdiction of the Scottish Courts.

These terms and conditions are applicable unless they are inconsistent with the applicable law in which event the applicable law shall prevail. If any of the provisions of the terms and conditions are invalid under any applicable law, then the other provisions shall nevertheless remain valid to the extent that the remaining provisions are capable of standing without the provision or provisions ruled invalid.