FAQ’s
The prices we offer are all inclusive, which means you will get fast speed Wi-Fi internet, gas and electricity bills (fair usage policy* apply), freeview tv channels, and onsite parking and laundry facilities, all covered.
*fair usage policy:
Our prices do include include utility bills under fair and reasonable usage. We do apply the fair usage policy which takes effect from the day you check in with us. This is to ensure that the energy usage is not excessive and kept within reasonable limits.
Our Fair Usage Policy is based around an average contribution per week per guest for gas and electricity being used within the property. The allowances is currently set at £40 per guest per week. We calculate each weeks usage based on average usage each guest for that week, with sensible usage, you are unlikely to exceed these. We reserve the right to apply a charge to cover the amount by which exceed the allowances.There is no additional administration charges.
We want to empower you to make small changes that make a big difference. We kindly ask you to turn off any electrical appliance when not in use and turn off the heating if and when you leave your studio for a length of time.
You have two options: in person or online virtual viewing.
For in person viewing, you will arrive at our property at the arranged time, and our staff member will grant access and guide you through the building either in person or over the phone.
For virtual viewing, you will be provided with a zoom meeting link, you will log into zoom and attend our meeting at the arranged time. Please note, we do not offer live video streaming of our property, the zoom session is only to answer your questions or guide you through the booking process.
What we need is photo Id, proof of address , together with your current address , contact tel number and confirmation of move in date , length of stay etc to be filled in under this form (link to our booking page which directs to the form). Once we checked the form and if all documents are ok we will send over bank details for deposit payment, and booking confirmation will follow afterwards.
Our business WhatsApp: +44 1382 450772
Email: admin@accessaccommodation.online
Or fill in this contact form
The instructions on key collection and in house manual will be sent to you the day before your check in date via WhatsApp message. You can check in anytime on your check in date.
Suite No. ( your studio number )
Access Accommodation
101 Broughty Ferry Road
Dundee
DD4 6JE
Unfortunately, we do not take parcels on your behalf, you will need to make sure you are in your apartment to receive the delivery.
Access Accommodation warrants to use all reasonable efforts to ensure that the chosen accommodation is properly arranged and is of a good standard. If not happy the Customer should immediately notify us, and in any event no later than 12 hours after your arrival.
Fire alarm for the building is tested every Friday at round 9am you will hear a siren which goes off after few seconds and no action needed .Please note there is a strictly no smoking ( including electric cigarettes )policy in the entire building there is a fine of up to £250 for violating this policy. Please ensure if you have to spray aerosols it is pointed downwards and away from the smoke detectors and strictly no candles in your rooms.
Please do not use portable plug in electric heaters at any time they are strictly not allowed. There is a fine of up to £250 for violating this policy.Strictly no use of cooking equipment other than our own equipment provided within your room. there is a fine of up to £250 for violating this policy. During and after cooking please make sure nothing is covering the hob when it is still hot. Please NEVER leave the hob on unattended whilst cooking.
On hearing fire alarm, please close the door to the affected room if possible, operate the nearest break glass point and leave the building by the nearest exit point and go to the assembling into car park and inform duty manager and call 999 for fire service. Please do Not return the your room to collect your personal belongings. Please inform us at the date of check in if you require our assistance during evacuation in case of fire.
Central heating
Central heating hours within the Building is listed below:
5:30am – 8:30am ,
10:30am – 1:30pm ,
4:30pm-10:30pm .
This is a standard time subject to changes in winter and summer. If you feel the need to adjust, please contact us via email to:
maintenance@accessaccommodation.online
Emergency contacts
If you discover fire please dial 999
For fire alarm panel fault Please contact Electrical guard : 01382 818480
Power cut : call SSEN 105 or follow this link to report
https://powertrack.ssen.co.uk/powertrack/startReport
If you smell gas please call Scottish Gas Network on 0800 111 999
General enquiries for emergency attendance please contact our 24/7 security key holder Securitay on 01382 732090
Please note we are an Aparthotel and we by no means provide permanent residence. By checking into our property you are automatically accepting our fire and safety policies as above, please abide to our policies and we reserve the right to end your stay without any refund if you violate any of our terms and conditions , fire and safety section.
For fire alarm panel fault Please contact Electrical guard : 01382 818480
Power cut : call SSEN 105 or follow this link to report
https://powertrack.ssen.co.uk/powertrack/startReport
If you smell gas please call Scottish Gas Network on 0800 111 999
General enquiries for emergencies attendance please contact our 24/7 security key holder Securitay on 01382 732090.